Product Support

How to Obtain Product Support

Product support is provided exclusively by email.

Support requests can only be processed if submitted through the support form on our website. Before sending your request, please review the help that is available on our Support page. You may find the solution to your problem there, and no inquiry may be necessary.

Only completely filled out support inquiries can be processed. Your product version is absolutely required.

We will try to answer your inquiries within 48 hours. However, we cannot promise that every support request can be handled within a specific interval, or guarantee that our answer will determine the root cause of your problem.

You can find our PDF Annotator Support page at

How to Find the Current Version Number

From the menu, choose Help About PDF Annotator... to find out which version you are using.

See also

FAQ - Frequent Questions